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  2. Accommodation Conditions / Rules of Use

Accommodation Conditions / Rules of Use

  • Terms and Conditions for Overnight Stay

    Article 1 scope
    1. The accommodation contract concluded between the hotel and the guest and the contracts related thereto shall be governed by the provisions of this Agreement, and matters not stipulated in these provisions shall be governed by laws and ordinances or generally established customs. You.
    2. If the Hotel accepts a special agreement within the scope not violating laws and customs, the special agreement shall take precedence regardless of the provisions of the preceding paragraph.

    Article 2 application for accommodation contract
    1. A person who intends to apply for an accommodation contract with the hotel shall submit the following matters to the hotel.
    (1) Guest name
    (2) Date of accommodation and estimated time of arrival
    (3) Accommodation plan and fee
    (4) Address and contact information
    (5) Other items deemed necessary by the hotel
    2. If a guest proposes to continue staying during the stay beyond the date of stay specified in item 2 of the preceding paragraph, the hotel will treat it as if a new accommodation contract had been applied at the time of the offer. .

    Article 3 establishment of accommodation contract, etc.
    1. An accommodation contract shall be concluded when the hotel has accepted the application set forth in the preceding Article.
    2. When the accommodation contract is concluded pursuant to the provisions of the preceding paragraph, the application fee specified by the hotel shall be paid by the date designated by the hotel.
    3. First, the application fee will be applied to the accommodation fee to be paid by the guest, and in the event that the provisions of Articles 6 and 17 apply, the penalty will be applied in the order of damages. If there is any remaining amount, it will be refunded upon payment of the fee under Article 12.
    Four. Failure to pay the application fee set forth in Paragraph 2 by the date specified by the Hotel pursuant to the same paragraph shall result in the accommodation contract losing its effect.However, this is only possible if the hotel has informed the guest of the date of payment of the application fee.

    Article 4 Special contract that does not require payment of application fee
    1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may comply with a special agreement that does not require payment of the application fee set forth in the same paragraph after the conclusion of the contract.
    2. In accepting the application for an accommodation contract, if the hotel does not request payment of the application deposit set forth in Paragraph 2 of the preceding article or does not specify the due date of the application deposit, it will be treated as in accordance with the special agreement of the preceding paragraph You.

    Article 5 Refusal of conclusion of accommodation contract
    1. The hotel may not respond to the conclusion of an accommodation contract in the following cases.
    (1) When the application for accommodation does not conform to these Terms and Conditions.
    (2) When there is no room in the room due to full occupancy.
    (3) When it is recognized that there is a risk that a person who intends to stay may act contrary to the provisions of laws and regulations, public order or good manners and customs with regard to lodging.
    (4) When the person who intends to stay is deemed to fall under any of the following (a) to (c).
    I. Gangsters stipulated in Article 2, item 2 of the Law No. 77, 1991 on Prevention of Unjust Conduct by Gangsters (Law No. 77, 1991) (hereinafter referred to as "gangsters")), Gangsters stipulated in Article 2, item 6 of the same article (hereinafter referred to as "gangsters").),Gang gang members or gang members or other anti-social forces
    B. When gangsters or gangsters are corporations or other organizations that control business activities
    C. A corporation that has officers who are gang members
    (5) When a guest who intends to stay behaves in a way that causes significant inconvenience to other guests.
    (6) When the person who intends to stay is clearly recognized as having an infectious disease.
    (7) When violent demands have been made regarding accommodation or when a burden exceeding reasonable limits has been requested.
    (8) When it is not possible to stay due to natural disasters, breakdown of facilities, or other unavoidable reasons.
    (9) When it is deemed that the case falls under the provisions of Okinawa Prefecture Hotel Business Act, Section 5) to (b) of the Okinawa Prefecture Hotel Business Act, Section 5.
    I. When it is deemed that a person who intends to stay is drunk or has a remarkably abnormal behavior that may inconvenience other guests.
    B. When it is deemed that a guest trying to stay may inconvenience other guests due to remarkably dirty body or clothing.
     
    Article 6 Guest's right to cancel contract
    1. Guests can cancel the accommodation contract by applying to the hotel.
    2. In the event that the Guest cancels all or part of the Accommodation Contract due to the grounds attributable to the Guest (the Hotel shall specify the payment date of the application fee and make the payment in accordance with the provisions of Article 3, Paragraph 2) Except when requested and the guest cancels the accommodation contract prior to payment.) Will be charged a penalty as set forth in Schedule 2 below.However, in the event that the Hotel has complied with the special provisions of Article 4 (1), in order to comply with such special provisions, the Hotel shall notify the Guest of the obligation to pay the penalty when the Guest cancels the Accommodation Contract. Only when notified.
  • 3. If the hotel does not arrive at 9:00 pm (2 hours after the scheduled arrival time is specified in advance) on the day of the accommodation without contacting the guest, Accommodation contracts may be processed as if canceled by the guest.

    Article 7 Right to terminate the contract of the hotel
    1. The hotel may cancel the accommodation contract in the following cases.
    (1) When it is deemed that there is a risk that the Guest may act against the provisions of laws and regulations, public order or good manners and customs, or it is deemed that he / she has committed the act.
    (2) When the guest is deemed to fall under any of the following a to c.
    I. Gangster,Gangster,Gang gang members or gang members or other anti-social forces
    B. When gangsters or gangsters are corporations or other organizations that control business activities
    C. A corporation that has officers who are gang members
    (3) When a guest makes a behavior that causes significant inconvenience to other guests
    (4) When the Guest is clearly identified as having an infectious disease.
    (5) When violent demands are made regarding accommodation or when a burden exceeding reasonable limits is required.
    (6) When it is not possible to stay overnight due to natural disaster or other force majeure.
    (7) When permitted under the case where the provisions of Okinawa Prefecture Hotel Business Act, Section 5 a) to (b) of the Okinawa Prefecture Hotel Business Act, Section 5 apply.
    I. When it is deemed that a person who intends to stay is drunk or has a remarkably abnormal behavior that may inconvenience other guests.
    B. When it is deemed that a guest trying to stay may inconvenience other guests due to remarkably dirty body or clothing.
    (8) When we violate these Terms of Use or our hotel usage rules.
    2. If the hotel cancels the accommodation contract in accordance with the provisions of the preceding paragraph, there will be no charge for accommodation services that the guest has not yet received.
    3. If the hotel cancels the accommodation contract in accordance with the provisions of paragraph 1, no compensation will be made for any damages resulting therefrom.
    Four. The notice of cancellation under paragraph (1) shall be given verbally or to the contact address of the customer who has made a request based on Article 2, paragraph (1). If you do not reach even after notifying, you will be treated as if you arrived at the point in time when the period for normal arrival has passed.
    Five. If the hotel cancels the accommodation contract pursuant to the provisions of Paragraph 1, no refund of the accommodation fee will be made, except in the case of Paragraph 1, Item 6.

    Article 8 Accommodation registration
    1. The guest must register the following at the hotel's front desk on the day of the stay.
    (1) Name, age, gender, address, telephone number, occupation of guest (including roommate)
    (2) For foreign nationals, nationality, passport number, place of entry and date of entry
    (3) Departure date and scheduled departure time
    (4) Other items deemed necessary by the hotel
    2. For foreign guests, the passport will be copied and stored.

    Article 9 use time of guest room
    1. Guests can use the hotel rooms from 15:00 pm to 11:00 the following morning.However, when staying consecutively, it can be used all day except for the arrival date and departure date.
    2. Notwithstanding the provisions of the preceding paragraph, the hotel may reserve the use of guest rooms outside the hours specified in the same paragraph.In this case, the following additional fees will be charged.
    (1) Up to 3 hours, 30% of basic room rate
    (2) Up to 6 hours, 50% of basic room rate
    (3) 100% of basic room rate for excess 6 hours or more
                  Basic room rate

    Article 10 Compliance with usage rules
    1. Guests must comply with the rules of use at the hotel.

    Article 11 business hours
    1. The business hours of the main facilities of this hotel are as follows, and the detailed business hours of other facilities will be announced in the pamphlets provided with guest rooms.
    (1) Service hours at front desk, etc. : 7am to 9pm
    I. curfew
    B. Front desk service
    (2) Food and beverage service hours:7:30 am to 9:00 pm
    I. breakfast
    B. Other eating and drinking
    2. The time mentioned in the preceding paragraph may be changed temporarily if necessary and unavoidable.In that case, we will notify you in an appropriate way.

    Article 12 payment of fees
    1. The breakdown of the hotel charges, etc. to be paid by the guest depends on the places listed in Appendix 1.
    2. The payment of the accommodation fee, etc. in the preceding paragraph shall be made in the currency (Japanese yen) or a credit card, virtual currency, electronic money, etc. approved by the hotel upon the arrival of the guest or upon the hotel's request, Please go to the front desk.
    3. After the hotel has provided the guest room and made it available for use, even if the guest did not arbitrarily stay, a room charge will be charged.
  • Article 13 responsibility of the hotel
    1. The Hotel shall compensate the Guest for any damages to the Guest in fulfilling the Accommodation Contract, up to twice the amount of the Accommodation Charge in the Accommodation Contract.Provided, however, that this shall not apply if it is not attributable to the Hotel.
    2. The hotel has taken out Ryokan Liability Insurance to deal with fires and other incidents.

    Article 14 Handling when a contracted room cannot be provided
    1. If the hotel cannot provide the guest with the contracted room, the hotel shall revolve around other accommodation with the same price as the hotel as much as possible.
    2. If, for whatever reason, the Hotel determines that accommodation cannot be conducted in accordance with the preceding paragraph, the Hotel shall indemnify the Guest for damages up to twice the amount of the accommodation charge in the Accommodation Contract. I will pay.However, no penalty will be paid if there is no grounds attributable to the Hotel that the guest room cannot be provided.

    Article 15 Storage and handling of baggage, belongings and lost items
    1. The hotel does not store guest baggage or personal belongings.
    2. The hotel is not responsible for the luggage and personal belongings that guests bring into the hotel.
    3. The hotel cannot store baggage arriving at the hotel prior to check-in.The hotel is not responsible for baggage sent before check-in without the hotel's consent.
    Four. If the baggage and personal belongings of the guest have been misplaced at the hotel after the guest has checked out, and the owner is found, the hotel will contact the guest and provide instructions. If the hotel disposes, discards or returns your baggage or personal belongings based on your request and instructions, you will be responsible for the costs.However, if there is no instruction from the guest or if the owner is unknown, keep it for 7 days including the date of discovery, and then send it to the nearest police station.Food, beverages, tobacco, magazines, etc. will be disposed of on the same day.
    Five. The hotel will conduct a voluntary inspection of the contents of misplaced baggage or personal belongings according to the nature of the contents and return them to the guest or proceed according to paragraph 4 if necessary. And guests may not object to it.
    6. Returning misplaced baggage or personal belongings to guests will only be handled in the following ways:
      (1) When sending to Japan, cash on delivery using a delivery company designated by the hotel
    (2) When sending out of Japan, use the method used by the delivery company designated by this hotel

    Article 16 Responsibility for parking
    1. The hotel will lend a location and will not be responsible for managing the vehicle if guests use the hotel's parking lot, regardless of the vehicle key deposit.
    2. Even if guests use the hotel's parking lot, the hotel does not take any responsibility for accidents or theft in the parking lot.

    Article 17 Responsibility of Guest
    1. If the hotel suffers damage due to the intentional or negligence of the guest, the guest shall compensate the hotel for the damage.
    2. In the event that the Guest incurs any guest cleaning, repairs, lost sales opportunities, or other damages due to a guest's violation of these Terms and Conditions or the Rules of Use, or other grounds attributable to the Guest, The Guest shall compensate the Hotel for any damages.

    Article 18 Room cleaning
    1. Even if the customer requests that cleaning is not required, the room will be cleaned at least once every three nights, in light of laws and regulations.
    2. You cannot refuse the room cleaning described in the preceding paragraph.
    3. Regardless of the number of consecutive nights, the rooms may be cleaned at any time, if deemed necessary by the hotel.

    Article 19 Amendment of Terms and Conditions
    1. These Terms and Conditions may be revised at any time as necessary.
    2. In the event that these Terms and Conditions are revised, the Hotel shall post the revised Terms and Conditions on the Hotel's website or in the service directory in the guest room.
    3. If the terms of accommodation differ between the time of application for accommodation and the date of accommodation, the terms of accommodation on the date of accommodation shall apply.

    Article 20 Priority effect of Japanese version
    1. The Terms and Conditions of Use may be translated and posted in languages other than Japanese.However, if there is any difference between the Japanese version and the translated version in a language other than Japanese, the Japanese version shall be Treated as a target.

    Article 21 disclaimer
    1. The Hotel shall not be liable for any damages incurred by the customer, either intentionally or by negligence.
  • Appendix 1 Breakdown of hotel charges(Article 2 (1) and Article 12 (1))
    Total amount payable by the guest
     Hotel Price
      Basic accommodation fee(Basic room charge + food and drink such as breakfast)
     additional fee
      Additional food and drink(Excluded from basic room charge)
     tax
      consumption tax
    Notes
    1. The basic room rate is based on the price list shown in the service directory in the room.
    2. Children sharing bed are free of charge.However, provision of amenities and bedding is charged.In addition, bed-sharing is limited to one person per BED.
    3. Rooms cannot exceed the designated capacity for each room. (Excluding the number of beds)

    Appendix 2 penalty(Article 6, Paragraph 2)
    Date of notice of contract cancellation
    No-show       100%
    On the day of arrival       100%
    The day before       80%
    2 days prior      70%
    3 days to 7 days before 50%
    (note)
    1. Percentage is the ratio of penalties to accommodation charges in the accommodation contract.
    2. Regardless of the number of bookings, the above penalty rate will apply and the penalty will be collected.
    3. If you cancel all or some of the consecutive stay dates in a consecutive stay reservation, the above penalty ratio will be applied to all canceled stay dates, and all such penalties will be collected.
  • Usage rules

    Based on Article 10 of the Accommodation Terms and Conditions, the rules of use for the purpose of ensuring that guests stay at the hotel comfortably and safely are set forth as follows, and we ask that you comply with these rules.
    If this rule is not observed, the accommodation contract may be canceled in accordance with Article 7, Paragraph 1, Item 8 of the Accommodation Agreement.The hotel shall not be liable for any consequences of your failure to comply with these rules and any accidents resulting from such consequences, so please understand that.

    1. The following items are not allowed in the hotel.
    (1) Dogs (excluding service dogs such as guide dogs, hearing dogs, and service dogs), cats, birds, and all other animals.However, if there is a possibility that significant damage will occur to the hotel and those who use the hotel due to the accompanying assistance dog for the physically handicapped, such companion dogs may be refused.
    (2) Items prohibited by law, such as guns, swords, stimulants, etc.
    (3) Goods that can easily ignite or ignite, volatile oils, and other goods that may harm the safety of the hotel and the life of the guest
    (4) Appliances that use fire, such as for heating and cooking
    (5) Significantly large and heavy goods
    (6) Offensive / offensive or filthy goods
    (7) Goods that interfere with the customs, safety and hygiene within the hotel
    (8) Items that threaten the safety of other customers and our employees, and items that our hotel has prohibited from being brought in as inconvenience to other customers.
    2. The hotel prohibits the following acts:
    (1) Use of fire on the hotel premises, actions that may cause a fire
    (2) Smoking in the hotel premises and guest rooms, including terraces and balconies. (Excluding smoking room)Smoking is only permitted in designated smoking rooms.
    (3) Fireworks on the hotel premises and on the terrace / balcony
    (4) Busy activities, emission of off-flavors, and activities that cause disgust or inconvenience to others
    (5) Acts that violate laws and ordinances and public order and morals, acts that disturb public morals and public order, and acts that the Hotel judges to be likely to do so
    (6) The act of moving, processing, taking out or changing the current condition of equipment and goods in a hotel, and the act of using them for purposes other than their intended use.
    (7) Leaving baggage and personal belongings in places other than guest rooms (corridors, lobbies, etc.)
    (8) Act to enter other than guest room and act to request entry to other than guest room
    (9) Distribution, sales and commercial activities of advertising materials (flyers and villas) within the hotel or to other guests.
    (10) Acts that impede morals, safety and hygiene within the hotel
    (11) Operation of firefighting equipment during non-emergency situations
    (12) Meetings in rooms with non-guests (outpatients / visitors)
    (13) The act of displaying on the windows, terraces and balconies objects that impair the appearance of the hotel
    (14) Activities that use the guest room or lobby for purposes other than accommodation (offices, business offices, etc.)
    (15) Delivery and order of food and drink from outside the hotel
    (16) Go out of the room with nightwear or indoor slippers
    (17) Acts that threaten the safety of other guests and our employees, or acts that inconvenience other guests.
    (18) Acts that hinder the normal operation of the hotel
    (19) Act of publicizing photographs taken in the hotel for business purposes without permission
    3. A separate cleaning fee will be charged if smoking is discovered in the room.
    Four. Rooms cannot exceed the designated capacity for each room.If occupancy is exceeded, additional rooms will be required to stay within the occupancy of each room.If a room is occupied without notice, a surcharge of ¥ 15,000 per person will be charged.
    Five. If buildings, furniture, fixtures, and other items are damaged, lost, or contaminated due to reasons other than force majeure, a reasonable amount will be compensated.
    6. Please be sure to lock the door with the internal key and door guard not only when you leave the room but also when you are in the room.If there is a visitor, do not open the door carelessly and be sure to check its safety.If you think you are suspicious, please contact the front desk immediately without opening the door.The Hotel shall not be liable for any accidents, etc. caused by the customer not locking the guest room.
    7. The hotel will not refund any costs payable by the customer, regardless of their name, such as shopping, taxi, postage, and postage.
    8. If you do not make a reservation or make a reservation on the day of your stay, we require a prepayment of the room rate.
    9. If you want to change the length of your stay, please contact the front desk staff in advance.In the case of extension, please pay until then.
  • Ten. If there is a risk of violating anti-social forces such as gangs and their related persons, public order and good manners and customs, even if the reservation is made or while you are using it, the hotel will be We refuse the use.
    11. The hotel may not be able to provide a stable Internet environment by Wi-Fi etc. due to the communication conditions of Kouri Island, so the hotel is responsible for providing the guest with a communication environment for Internet use. Shall not.
    12. Kouri Island to the fact that Kouri Island Island is a remote island, guests acknowledge that the hotel may not be able to provide normal services due to natural disasters such as typhoons, strong winds and heavy rain, obstacles to public infrastructure, closure of Kouri Ohashi Bridge, etc. After doing so, you shall use the hotel.