- TOP
- Q&A
0980-56-3232
What time do you check in?
Check-in is at 3pm.
If you wish to check in after 21:00, please contact us in advance.
If you do not contact us, a cancellation fee of 100% …Continue readingWhat time is check-out?
Check out is at 11am.
Please note that if you stay past 11am, you will be charged an extension fee.Is early check-in before 3pm possible?
Check-in before 3pm is not possible due to room preparation.There are many sightseeing spots on Kouri Island, so please visit them until you…Continue readingIs it possible to check in after 21:00?
We can only respond if we have contacted us in advance.
You can pick up your key at the night key locker at the hotel entrance.
When you con…Continue readingIs it possible to check out early in the morning?
If you check out before 7 am, return your room key to the key return box.What time is the front desk open?
The front desk is open from 8am to 9pm.
Please note that only patrol security will be provided from 9pm to 8am the following morning.Can I make a reservation up to a month?
You can book up to six months on our site.The period varies depending on each site, so please check each site.Is there a cancellation fee if canceled?
Free cancellations will only be accepted in the case of flight cancellations that are not the fault of the operating company (typhoons, airp…Continue readingWhen does the cancellation fee start?
Cancellation policies vary depending on the accommodation plan, so please check plan you are booking.Is the cancellation policy subject to change?
Subject to change depending on plan and season.
Please confirm at the time of reservation.What payment methods are available at the hotel?
Cash accepted is Japanese Yen only.
Accommodation fees must be paid in advance at the time of booking.
You can use various credit cards, QR…Continue readingAbout the number of days that can be booked in the continuous accommodation plan
The number of nights that can be reserved for a consecutive stay plan is from 2 to 7 nights.
If you wish to stay for more than 7 consecutive…Continue readingCan I send my luggage to the hotel in advance?
The hotel will not be able to store your luggage in advance, even if you inform us in advance that you will be sending your luggage.Please u…Continue readingDo you accept home delivery?
The hotel does not offer home delivery.Unfortunately, please understand.Is there any effect on services due to remote islands?
Due to remote islands, normal services may not be provided due to weather conditions such as typhoons and infrastructure such as electricity…Continue readingDo you have pet-friendly rooms?
All pets (animals), including dogs (excluding service dogs such as guide dogs, hearing dogs, and service dogs) and cats, are not allowed on …Continue readingDo you have a microwave oven?
We do not have them in the guest rooms, but they are available in the shared space on the 2nd floor, so please feel free to use them.Can I smoke (including electronic cigarettes) in my room?
The hotel and all guest rooms (including balconies) are non-smoking.
There is a "smoking area" in the hotel, so please use it.Are there kitchen facilities in the rooms?
No kitchen facilities in the room.
Breakfast, snacks and drinks are available for you to order.I will bring it to my room.Are there any cooking utensils in the room?
There are no cooking utensils in the room.Breakfast, snacks and drinks are available for you to order.I will bring it to my room.About cleaning during continuous stay
From the viewpoint of environmental protection, cleaning is not performed during continuous stay.
For stays of 4 nights or more, cleaning wi…Continue readingIs it only for foreigners?
Only available to those who know their nationality, passport number, place of entry and date of entry.Is it possible to use it only for minors?
Use by minors only is basically refused.However, you may be able to use it by submitting a parental consent form.Is there Wi-Fi?
Free Wi-Fi is available in the rooms.
Please understand that the communication situation may be unstable.Is there a hospital around the hotel?
There is "Kitayama Hospital", which is about 25 minutes away by car and offers internal medicine, dermatology, and orthopedic surgery.
In ad…Continue readingDo I need to reserve parking?
No parking reservation is required.
Please park in a vacant space when you arrive.Is there a "child fee" setting?
There are no child rates.A child sharing a single bed will be charged the same rate as an adult.
Children can sleep in the same bed as adult…Continue readingHow do I make a reservation for a child to sleep with?
When making a reservation, please do not include children who will be sleeping in the same bed as you in the number of people booking.
For e…Continue readingDo you have children's amenities for bed-sharing?
There are no amenities available for children to sleep with for free.
Please prepare your own.Do you have a crib etc.
Baby cots are available for a fee. (2,750 yen including tax/Table)Bed guards and child chairs are free of charge.The number is limited, so p…Continue reading
Inquiries
For reservations, please use "Accommodation Reservations".