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frequently asked Questions

  • What time do you check in?

    Check-in is at 3pm.
    If you wish to check in after 21:00, please contact us in advance.
    If you do not contact us, a cancellation fee of 100% Continue reading
  • What time is check-out?

    Check out is at 11am.
    Extension is 2,000 yen (excluding tax) per hour.However, only if the hotel can accommodate the extension.
  • Is early check-in before 3pm possible?

    Check-in before 3pm is not possible due to room preparation.There are many sightseeing spots on Kouri Island, so please visit them until youContinue reading
  • Is it possible to check in after 21:00?

    We can only respond if we have contacted us in advance.
    You can pick up your key at the night key locker at the hotel entrance.
    When you conContinue reading
  • Is it possible to check out early in the morning?

    If you check out before 7 am, return your room key to the key return box.
  • What time is the front desk open?

    The front desk is open from 7:00 to 21:00.
    Please understand that from 21:00 to 7:00 the next morning, only patrol security will be providedContinue reading
  • What payment methods are available at the hotel?

    Cash is only available in Japanese yen.
    The following settlement methods are possible other than cash.VISA, MASTER, JCB, DC, AMEX, Diners, RContinue reading
  • Is the cancellation policy subject to change?

    Subject to change depending on plan and season.
    Please confirm at the time of reservation.
  • When does the cancellation fee start?

    A cancellation fee will be applied according to the following rules and rates.
    ・100% without notice
    ・On the day of arrival      100%
    ・The daContinue reading
  • Is there a cancellation fee if canceled?

    In principle, regardless of the operating status of the plane or ship, in the case of cancellation, a cancellation fee according to the reguContinue reading
  • Is it possible to use it only for minors?

    Use by minors only is basically refused.However, you may be able to use it by submitting a parental consent form.
  • Is it only for foreigners?

    Only available to those who know their nationality, passport number, place of entry and date of entry.
  • Can I make a reservation up to a month?

    You can book up to six months on our site.The period varies depending on each site, so please check each site.
  • About cleaning during continuous stay

    From the viewpoint of environmental protection, cleaning is not performed during continuous stay.
    We only accept towel changes and garbage cContinue reading
  • Are there any cooking utensils in the room?

    There are no cooking utensils in the room.Breakfast, snacks and drinks are available for you to order.I will bring it to my room.
  • Are there kitchen facilities in the rooms?

    No kitchen facilities in the room.
    Breakfast, snacks and drinks are available for you to order.I will bring it to my room.
  • Can I smoke (including electronic cigarettes) in my room?

    The hotel and all guest rooms (including balconies) are non-smoking.
    There is a "smoking area" in the hotel, so please use it.
  • Is there a "curling iron" in the room?

    There are no hair irons in each room, but they can be borrowed free of charge.Please ask in advance as the number is limited.
  • Is there any effect on services due to remote islands?

    Due to remote islands, normal services may not be provided due to weather conditions such as typhoons and infrastructure such as electricityContinue reading
  • Do you have pet-friendly rooms?

    All pets (animals), including dogs (excluding service dogs such as guide dogs, hearing dogs, and service dogs) and cats, are not allowed on Continue reading
  • About the number of days that can be booked in the continuous accommodation plan

    The number of nights that can be reserved for a consecutive stay plan is from 2 to 7 nights.
    If you wish to stay for more than 7 consecutiveContinue reading
  • Do you have a microwave oven?

    We do not have them in the guest rooms, but they are available in the shared space on the 2nd floor, so please feel free to use them.
  • Can I send my luggage to the hotel in advance?

    The hotel will not be able to store your luggage in advance, even if you inform us in advance that you will be sending your luggage.Please uContinue reading
  • Do you accept home delivery?

    The hotel does not offer home delivery.Unfortunately, please understand.
  • Is there a hospital around the hotel?

    There is "Kitayama Hospital", which is about 25 minutes away by car and offers internal medicine, dermatology, and orthopedic surgery.
    In adContinue reading
  • Is there free wi-fi in the facility?

    It can only be used in the front desk lobby on the 1st floor and the common space on the 2nd floor.Please understand that it cannot be used Continue reading
  • Do I need to reserve parking?

    No parking reservation is required.
    Please park in a vacant space when you arrive.
  • Is there a "child fee" setting?

    There is no child fee, so if one child uses one bed, it will be the same as an adult.
    Children are free to sleep.However, up to 1 child can Continue reading
  • How do I make a reservation for a child to sleep with?

    When making a reservation, please search for bed-sharing children without including them in the number of reservations.
    For example, if you Continue reading
  • Do you have children's amenities for bed-sharing?

    There are no amenities available for children to sleep with for free.
    Please prepare your own.

Reservations and Inquiries

Please contact us if you have any questions.